Archive | December, 2007

8 Ways To Get People To Visit Your Web Site Again and Again

Posted on 28 December 2007 by Marketing Spot

Getting visitors to your web site is not one of the easiest
things to do especially if you’ve only just set up your web
site. The trick here is to find as many ways as possible to
get the visitors, that do visit your site, to come back
again and again.

Here are 8 ways you can achieve this:

1. Start a blog

Yes, everyone else, including my grandmother, has a blog.
You should start one too. A blog is a great way to get your
visitors to return to your web site. Especially if you
frequently update it with entries that are relevant to your
visitors’ needs. And also that occasional odd entry on
what’s happening in your personal life. A blog can greatly
increase the personal touch of your web site. And your
visitors are more likely to come back.

2. Start a forum

An active discussion forum may be all that you need to
attract repeat visitors to your web site. You’ll generally
get two types of visitors to your active forum. a) One who
seeks help and one who provides help. If your forum is
active with these two types of visitors, you can almost
guarantee repeat (as well as new) visits for many times to
come.

3. Provide a free useful tool

Every one loves free stuffs. Try and provide a free online
tool, that’s hosted on your web site of course.If your tool
is very useful to your visitors, they will come again and
again to use this tool. Example of tools include a banner
creator, web site popularity checker, or html generator etc.

4. Free Stuff

Don’t just stop there. People really love to get free stuff.
List free stuff on your web site. It could be software,
services, sample products, e-books etc. The freebies should
be related to your web site topic. Keep the freebies coming
and your visitors will return regulary. You could maybe add
a monthly freebie to your site.

5. Encourage feedback

Have a section on your web site or open a forum especially
for visitor and subscriber feedback. You could write a small
line at the bottom of the articles on your page to invite
readers to leave feedback about the article. Or get your
subscribers to leave feedback on your ezine topic for that
month. Make sure you reply to their feedback. Not only will
this increase repeat visitors to your site, but you’ll also
have happy subscribers.

6. Publish an online version of your ezine

Though email ezines are popular and wide spread, you should
also publish an online version of your ezine at your web
site. There are bound to be some subscribers who would
prefer the online version. This would bring them back to
your web site.

7. Original Content

This is by far the best way to get your visitors to come
back for more. Give your visitors content they can’t read
anywhere else. I’m not saying all your content has to be
100% original, but a portion of your web site should have
original information. People will usually read information
they haven’t read before.

8. Prize Drawings

Hold an ongoing prize drawing on your web site. The prizes
should be something of interest or value to your
subscribers. Most people who enter will continually revisit
your web site to get the results.

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The Absolute Best and Brightest Ezines Online Today

Posted on 28 December 2007 by Marketing Spot

I admit that when I started out on the Internet over five years ago, I didn’t know a lot about how business was done online. To teach myself, I subscribed to hundreds of ezines and read a lot. I’m a firm believer that you can teach yourself anything if you want to learn it badly enough.
Over the years I’ve read so many ezines that I can smell a good one from a mile away. Call me an “ezine connoisseur,” if you will. I know what I like, and I know what’s good. Send me an ezine full of ads with no valuable information, and I’ll be reaching for my delete key before it finishes downloading into my inbox.

All these years later, there are a few top quality ezines that actually make my pulse quicken when they arrive. Yea, I know, I need to get a life. But they make me feel that way because they’re good; really good! Their publishers have taken the time to write great articles or seek out the latest and best resources. In essence, they care about what they are doing and have a genuine interest in helping others. And that, my friend, is what sets them apart from your everyday ezine.

I’ve decided to share my favorite list of top ezines with you today. Aren’t you feeling lucky?

1) Lockergnome:

Published by Chris Pirillo since 1996. If you’ve never heard of Lockergnome, you must be living in a closet. Chris can be found everywhere online with his own radio and TV shows, and has even authored a book on “Ezine Publishing.” His ezine caters more to the “techie crowd,” but he does throw in some reviews of really helpful websites as well.

His readers are referred to as “Gnomies” and Chris’s twisted sense of humor makes it a fun read.

2) SitePoint:

If you like staying up to date with the latest web development issues, this one’s for you. SitePoint publishes some excellent articles written by various “Internet Experts,” all to help you build a better website. (They’ve even published articles by “yours truly.”) The ezine is available in HTML or plain text.

3) Associate Programs Newsletter:

There’s a reason why Allan Gardyne has over 19,000 subscribers: He’s the absolute authority when it comes to associate programs. Allan dishes up the dirt on popular programs, giving you the straight facts on who to trust and who to avoid. If you’re into making money with associate programs, you’ll love this one.

4) Syndicator Etips:

A free weekly publication of Web-Source.net, written by Shelley Lowery, CEO of Brajusta Publishing. Her web design articles are widely published online and her website is top notch, loaded with resources for anyone doing business online. The ezine is full of tips and articles that will improve your site and help you to sell more online. I love Shelley, and someday when I grow up want to be just like her. Highly Recommended!

5) Ask Tax Mama:

No, I’m not a big fan of taxes and I haven’t lost my mind. In fact, the one thing I hate about running my own web-based business is keeping track of all of the income and expenses for tax time. Enter Tax Mama, published by tax professional Eva Rosenberg. She answers tax questions and makes learning about this stuff almost *fun*. Published weekly. If you own your own business, get this one.


6) SiteProNews:

Considered one of the Net’s most widely read webmasters’ newsletters. Published weekly and loaded with freeware and tips with articles by some of the Web’s top experts. Only available in HTML format, but well worth it.

7) A Home Based Business Online:

Elena Fawkner covers practical home business ideas, opportunities and solutions for those who work from home. Elena’s a “smart cookie” who really knows her stuff, but I guess the fact that she’s also a lawyer will tell you that. Published weekly since 1999, what can I say — “the girl is good.”

8) The Marketing Seek Messenger:

Published by Rozey Gean, this ezine exists for the sole purpose of keeping you posted of new articles that are available on her site. These articles are available for you to publish in your zine or on your website. Rozey caters to ezine publishers and article writers, so if you fit into one of these two categories this ezine’s for you.

9) E Books N’Bytes Informer:

Published by Eva Almeida, whose writing style and warm personality will win you over the very first time you read her ezine. Eva is the “Ebook Queen” of the Internet and her ezine is a testament to that fact. If you read ebooks, create ebooks, or write ebooks this ezine is the ultimate authority. Great Stuff!

10) WillMaster Possibilities:

Willmaster is William Bontrager, who believe it or not was born and raised Amish. Now he’s the guru of CGI and breaks down programming into easy lessons even a novice can understand. By following his script suggestions, you can add all kinds of fun interactive things to your site. If this type of thing interests you, you’ll find William’s suggestions easy to follow and implement.

11) Doctor Ebiz:

Published by Dr. Ralph F. Wilson, who’s been helping small businesses succeed online for years. With over 63,000 subscribers, he knows the biz of Internet business inside and out. In his ezine he takes questions from small business people and provides straight answers to help them succeed online.

Since 1995, Dr. Ralph has also published “Web Marketing Today”, a monthly publication dealing with all aspects of marketing a business online. A definite winner.

12) WebDigest For Marketers:

Larry Chase’s weekly publication features 15 short reviews of marketing-oriented websites. This one can be a bit on the dry side and aimed at more of a “corporate mentality” crowd, but he does cover some sites worthy of an online entrepreneur’s attention. Published since 1995 with well over 125,000 subscribers. Larry is also an established author, Net Consultant and speaker.

So there you have it; a list that was intended to be my Top 10, but is actually the Top 12. Honestly, these publications are published by some of the Net’s hottest and brightest entrepreneurs. A lot of what I’ve learned over the years can be attributed to the quality of these ezines. Take some time and check them out for yourself. You might as well learn from the “masters” and with a price of Free, it’s an excellent value for a terrific online education.

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Aggressive Internet Marketing (guerilla marketing)

Posted on 28 December 2007 by Marketing Spot

That’s right. As the title suggests, we are going to cut right to the chase and offer some direct insights into the subject that webmasters ask us about all the time.

There are small webmasters and big webmasters that use our e-commerce services. And of course there are the many webmasters in between. Some webmasters earn as little as fifty cents a month while others earn anywhere from $500 to $50,000 per month. We will outline some basic methods in achieving a solid amount of income per month.

The best way to teach any subject is by example. We have developed a hypothetical example based on the fusion of two actual websites and the marketing strategies of many more. In the following story are a wealth of basic, but very powerful strategies and tips in how to get just about any website to start earning improved profits.

Bicycles and Bikinis

Johnny Webmaster wakes up one morning with an interesting concept for a website. Johnny loves mountain bikes and everything associated with the sport of mountain biking. He also loves lovely twenty-something shapely swimsuit models. Why not create a website for the biking enthusiast with all types of information about mountain biking, spiced up with some tasteful and fun pictures, nothing too salacious, of women in bikinis riding bikes, posing with bikes and repairing bikes? Each month Johnny intends on posting numerous interesting articles about mountain biking to his new website along with pictures of the latest bike models and accessories. Next to each article would be pictures of swimsuit models, some in mountain bike regalia, posing alongside the latest bike or accessory to hit the sport. Okay so old style feminists may not like the site but his target audience of younger, active males should sign up in droves.

Brilliant concept. Now how does Johnny make any money with his pet project? Well, Johnny has to go through a step by step process if he wants any success on the net:

1. Design The Site With Income In Mind

It is easy to design a nice looking site. Graphical tools and services abound on the net and software is relatively cheap and easy to use. The key is to design the site according to the Three Golden Principles:

The site’s Preview Pages are THE MOST important part of the site.

The site should be designed to make money from signups first and other schemes later.

The site’s content should be substantial to encourage repeat business.

Fortunately Johnny Webmaster is a smart guy. He collaborates with a professional photographer to get great pictures of mountain bikes, biking events, biking superstars, accessories and of course bikini clad models with even more of the aforementioned biking related paraphernalia. He ensures that he is licensed to reproduce all the pictures and that he or the photographer have all the model release forms archived as required by law.

Johnny also buys content in the form of articles, pictures and sports videos from other sources and even gets permission from some biking manufacturers to reproduce their product literature online.

Johnny spends quite a bit of effort over many weeks to create phenomenal web pages that essentially form an amateur but good quality online magazine. These pages will serve as the CONTENT area of his site and will be password protected for paying members only.

But Johnny does not prematurely launch his site just yet. Johnny realizes that the most important part of his site will now require just as much thought and effort to create. Even though it may take a bit less time to create than the content area, the PREVIEW of his site has to be carefully thought out. After all, this will be the sole aspect of his site that a prospective member will judge before deciding whether or not to pay the membership price.

Creating a good PREVIEW means adhering to the Silver Principles of site design:

Look at your preview as if you were a visitor to your site. Would you join?

Never plaster a preview with ads for other sites or click through banners

A picture is worth a thousand words

Set prices that are neither too low nor too high

Johnny Webmaster remembers standing in line at the supermarket and remembers how is eye was drawn to the magazines and tabloids. Even though he would never buy most of those, he does remember that on many occasions he was tempted to do so. Even magazines that are meant to appeal to young women occasionally looked worthy of purchase. Why? Well, the cover pictures were usually attractive or they piqued one’s curiosity. The headlines also mixed sensationalism with practical items that were (almost) newsworthy but at the very least interesting. The remarkable thing about magazine and tabloid covers is that they manage to pique one’s desires and curiosity with minimal text and strategic use of the right photos.

Johnny is smart enough to realize that a website preview is not a magazine cover but he could certainly borrow some basic publishing concepts. He designs his preview to contain only sporadic blurbs of text. The largest sections of text would be a paragraph here or a paragraph there. In most areas of his preview, two to three line text descriptions would suffice. There would be enough empty space on his pages so they don’t look cluttered and the most important elements would be small pictures of what his site offers on the inside; A picture of a mountain bike here. A picture of the latest headgear there. And surrounding the biking pics would be cut outs of some of the smiling bikini models – all tastefully and economically arranged on the page.

Johnny works so hard on his preview that he actually ends up creating two different previews. One preview consists of one long page, about two screen lengths long and the other is a multi page preview of three to four pages. Johnny will try uploading each preview for a few weeks at a time to see which one pulls in more customers. Both previews even offer short ten second samples of some of the sporting event videos.

Both previews expound on the benefits of Johnny’s site through pictures and words and both ultimately lead the user to a signup page.

On the sign up page itself, Johnny sets prices of $14.95 per month or $59.95 per year. Any prices outside those ranges and Johnny reasons that people would either think his site is likely to be crap if he charges too little, or a total rip off if he charges too much.

2. Traffic Generating. Where is Everybody? And where is my $ ?

One can create the greatest preview and have the largest amount of content on a site but if nobody sees it, no one will ever fork over a dime to you. Johnny understands this and realizes that he needs to generate TRAFFIC to his website. After much research, Johnny discovers the best ways to generate traffic:

SEARCH ENGINES

Most people start off their internet sessions at popular search engines or directories like Altavista, Lycos, Excite or Yahoo. Search engine traffic is generally a webmaster’s most valuable traffic because people reaching your site from a search engine were specifically looking for a certain subject and would thus be more likely to join your site. For example, someone searching for “mountain bikes” on Altavista may come upon Johnny’s website and would be more likely to join the site then, say, a surfer who comes across Johnny’s site from a link on an unrelated site such as website devoted to skate boarding. Both surfers would be good prospects for Johnny’s site but the search engine surfer would be a much better prospect. Search engine traffic is generally the highest converting traffic a webmaster can find.

Visit each search engine and add your URLs.

Pay special attention to the most popular engines/directories:

Altavista

Yahoo

Excite

Lycos

Hotbot

Search Engine Dog

To make the best use of search engines and directories, Johnny Webmaster covered the following basic steps:

Johnny searched the engines for all sites related to mountain biking and all sites related to swimsuit models. Johnny saved many of these pages.

Studying the saved pages, Johnny developed 5 or 6 pages of his own, with good titles, keywords and META tags, based on the keywords and META tags from the saved pages.

Johnny downloads any one of many submission shareware programs off the net, which allowed him to quickly submit his site to over 500 search engines. Alternatively, Johnny could have used a submission service like: http//www.submit-it.com

So as not to get blacklisted by any search engine for ‘spam-submitting’, Johnny only submits one page per day. In 5 or 6 days, all of his pages are submitted to the various engines

Johnny got MKSTATS installed on his site. This program, or others similar, is a great resource for telling Johnny how many hits came from which engine for each page that he submitted to the various engines. Your host can usually recommend a good stats package, or you might even try www.hitbox.com

Each week, Johnny removes any pages from the engines which are not getting him enough hits. He creates 1 or 2 new pages each week, by doing a search and getting good keywords from other pages.

EXCHANGING LINKS

Link exchanging is another traffic generating tool to try after mastering search engines. Exchanging links is a very popular way to drive traffic to any site.

In Johnny’s particular case, Johnny reasons that perhaps people who frequent other types of biking and cycling sites would be very interested in his own site. For that matter, people who frequent many types of sports websites such as skateboarding, roller-blading, tennis or cross country skiing may also be interested in taking up mountain biking.

Johnny surfs the net, using search engines and directories, to locate several hundred websites in the aforementioned categories. He makes a note of the email addresses for these sites. In general, since most sites are fairly small, sending an email to a generic address such as webmaster@website.com is good enough to ensure that his email will be read by the owner/operator of the website.

Johnny sends an email to the other webmasters asking to exchange links. Since this is a very popular method of generating traffic many webmasters agree to the proposition.

Johnny creates a ‘links page’ on his site, which contains links to all the other biking and sports sites, and those sites in turn put links on their site pointing to Johnny’s Bikes and Bikinis site. The end result is that Johnny now gets some good quality traffic from similar sites to his own.

While very effective, link exchanging does require a lot of constant, manual work. But there are also links pages and search sites which will accept links without requiring you to link back to them. Johnny was able to find such sites by searching for +link +exchange, or similar string, on most search engines.

POSTING TO NEWSGROUPS

Johnny posts some simple messages to the many biking and cycling groups on the usenet. The posts are kept as simple as possible: a compelling subject line with a message that contains at most 10 lines along with the URL of the Bikes and Bikinis URL.

Warning: ‘spamming’ off topic newsgroups with multiple messages can get a webmaster terminated by his or her ISP, hosting company and by GloBill-systems. If you do post to newsgroups, make sure you do it very responsibly and with restraint!

TOP LISTS

There are many top lists, top25, top50, top100 and so on, which all basically work the same way. You put a link to the list on your site and send some of your traffic to the list. The more hits you send to the list, the higher up your site’s URL appears on that list.

For top lists, Johnny was able to find some that were fairly new and growing. He avoided the more established top lists since those ones already had many experienced webmasters who were sending tens of thousands of hits to the list, making it difficult for Johnny to ever crack the top 20 position or higher.

Johnny was already able to generate a lot of traffic to his site from the search engines and from link exchanging so he in turn had a good deal of traffic that he was able to send to a top100 list. Since he was sending a lot of traffic to the top100 list, his site’s URL moved up to the #5 position on the list, making his URL much more likely to get clicked on by users. Since the top list gets tons of hits from all the websites that are sending traffic to the list, Johnny’s site ended up getting many tens of thousands of hits in return from this particular top100 list. Even though, top list traffic does not convert as easily to signups as does traffic from the engines or link exchanges, it is purely a numbers game – the more hits you get from any source, the more signups you are likely to get.

THUMBNAIL AND PICTURE POST SITES

There are many sites on the net that allow webmasters to post a few sample pictures and/or banners for their site.

Johnny Webmaster found one picpost site that specialized in links to sites dealing with swimsuit models. This particular site had traffic of over 150,000 visitors per day. Johnny posted a compelling photo of one of his own swimsuit models (posing next to a mountain bike of course) along with a flashy banner to his site. One the first day of posting his photo, Johnny received an extra 10,000 hits to his site. Like top lists, picture post traffic does not convert as easily to signups but with so many hits, extra signups do occur, adding to overall income.

A quick search on the net will yield names of the most currently popular thumbnail and picture post sites.

CLEVER TRICKS

Here are some unorthodox traffic generating tricks that Johnny Webmaster used to further turbo-charge his income.

The Free Site Teaser Trap

Since a lot of the internet is free and most people want something for nothing, Johnny reasoned that a small free site version of Bikes and Bikinis should attract a fairly large audience. Johnny put together 20-30 of his medium to best pictures and articles to create a mini free site. Johnny submitted this site to the search engines as a completely separate site to his main pay site. People seeing the word “free” in the search engine listings were immediately drawn to visiting the site.

Johnny also added his free site to link sites like Persian Kitty and many others to further draw traffic.

The key of course is that Johnny’s mini free site was plastered with banners for his main pay site. Many people who liked what they saw in the free teaser later paid to join the larger pay version of Bikes and Bikinis.

The AVS Teaser Trap

This is similar to the free site teaser. Johnny noticed that there are many Age Verification Service companies that each listed hundreds of mature access websites. Granted, Bikes and Bikinis was not in the ‘adult’ category but his swimsuit models would certainly appeal to that segment of the market.

Johnny converted his free teaser site into a mini AVS site and then signed up for all the AVS companies he could find. His mini site was then successfully listed with all the AVS sites. And just like the free site teaser, his AVS site was plastered with banners for his pay site. Thousands of AVS customers eventually were lead to the main Bikes and Bikinis site.

Red Herring Password Maneuver

There are many ‘underground’ websites that give out stolen passwords so that people can get into pay-websites for free. All ethical webmasters should speak out against such sites. In the meantime though, Johnny figured out a way to turn the password site around to his advantage. Johnny contributed a fake username and password to his own site by posting it to a password site. Several thousand ‘cheap charlies’ who frequent such password sites, picked up the username and password and went to Johnny’s site, thinking they would get in for free. Of course, since the username and password were fake, the cheap charlies could not get into Johnny’s site. However, Johnny’s preview pages were so compelling that certain cheap charlies turned out not to be so cheap after all and actually forked over honest cash to join Johnny’s site!

3. THE ULTIMATE MONEY GENERATING STRATEGY

Do you really want to know the secret to earning money on the internet? Well, it can all be summed up in one magic word:

Rebilling.

The most valuable asset for any business is the repeat customer. Johnny Webmaster clearly understands this. After all the hard work he has put into site design and traffic generation, the last thing he wants is a one shot customer. After working so hard to get a customer, doesn’t it make sense to do just a little bit more work to retain that customer?

Bikes and Bikinis makes up to 60% of its income from repeat customers. Most users who signed up for the month membership, choose to allow their credit card to be rebilled for a second month. Those customers that signed up for one year, usually choose to renew their memberships for yet another year.

Johnny ensures that most of his customers are repeat customers by constantly adding fresh new content to his website. Johnny puts the customer first and offers rapid response customer support via his site’s email address.

So in addition to constantly signing up new members, Bikes and Bikinis also benefits from the many past customers who allow themselves to be rebilled. Thus, the concept is similar to that of compound interest. Income just keeps growing and growing.

Note that we emphasize customers who “allow themselves to be rebilled”. It is very important not to mislead the customer and attempt to rebill him without his consent. The rebilling policy of any website must be clear, especially if it is a case of automatic monthly rebilling. Customers must be reminded that they will be rebilled and must be given clear links of where to go to cancel rebilling. Trying to ‘sneak’ rebilling onto the customer will have the opposite, and disastrous effect of causing chargebacks and associated fines, including termination of billing services.

The bottom line is that customer satisfaction coupled with clear and ethical business policies is a recipe for total success.

4. CONCLUSION

The real world websites that the ficticious website, Bikes and Bikinis, was compiled from followed the strategies outlined in this document and each earned over $25,000 per month. Both sites were owned by single individuals working initially in their spare time. Of course, your experience may be very different depending on your type of site, current market conditions, and the laws of supply and demand. But the general principles outlined here are basic principles that, if not currently being applied, should greatly benefit most any site.

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How to do a banner exchange via ftp and frontage

Posted on 28 December 2007 by Marketing Spot

NOTE: When doing a banner exchange it is important that you have a banner stored on your server and on your hard drive. The most common banner dimensions used for exchange are 468×60 and 468×70. A growing trend for banner exchanges are the rotating banner exchange which uses a script and will rotate a new banner each time the page is visited. For auto Rank banner exchanges (friends page) The dimensions are 100×150 and you will need to have this specific banner served from your website. The auto rank script keeps track of visitors coming and going to your site through the exchange and ranks your banner by the amount of traffic that is generated. It is not necessary to have this one on your hard drive.

Part One: Standard Banner Exchange (Rotating)

Step 1: Open Notepad (Start Menu > Programs > Accessories > Notepad ) You will need  your banner URL (where your banner is located on your website ex. http://yoursite.com/banners/mybanner.gif), Your main URL (http://yourwebsite.com) , Title, Sometimes a description and or category, and a username and password for each exchange. Copy all of this information once and paste in the top of notepad. When signing up for these exchanges some may require you to upload your banner to their exchange from your hard drive. Locate the folder that contains your banner and familiarize with its location. By now you should know how to get to your websites folders on your hard drive that you downloaded via FTP.

Step 2: Go to to one of the banner exchanges below (examples). Read their rules and make note of any special circumstances they may have for their exchange (EX.. You may only have one banner on a page when using our banner)

Step 3: Fill out the form of the site you wish to submit your banner to.

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Is my server hacked?

Posted on 28 December 2007 by Marketing Spot

Over the last two weeks, I’ve discussed how to prevent crackers from gaining access to your Linux computer. This week, we continue the series with ways you can tell if someone has cracked your machine.Script kiddies are the worse kinds of crackers, primarily because there are so many of them and most of them are unskilled. It is one thing to be cracked when you have put in all the correct patches, have a tested firewall, and run advanced intrusion detection actively on multiple levels. It is another when you are cracked because you were lazy and didn’t, for example, install the latest patch to BIND.

It’s embarrassing to be cracked because you weren’t paying attention. It’s aggravating to realize that some script kiddie downloaded one of many well known “root kits” or publicly available exploits, and is having a party with your CPU, storage, data, and bandwidth. How do these villains get started? The answer is usually with “warez,” which often consists of a root kit.

A root kit is a software package that a cracker uses to provide himself (and it’s usually a “he”) with root-level access on your machine. Once the cracker has root access on your machine, it is all over. The only method of recourse that is truly effective is to back up your data, wipe the disks, and reinstall the operating system. However, it is not always easy to discover that someone has taken over your machine.

Can you trust your ps command?

The first trick in finding a root kit is to run the command ps. Chances are that everything will look normal to you. Here is an example ps output:

PID TTY      STAT   TIME COMMAND
1 ?        S      0:05 init
2 ?        SW     0:00 [kflushd]
3 ?        SW     0:00 [kupdate]
4 ?        SW     0:00 [kswapd]
5 ?        SW     0:00 [keventd]
6 ?        SW     0:00 [mdrecoveryd]
2655 ?        S      0:01 syslogd -m 0
2664 ?        S      0:00 klogd
2678 ?        S      0:01 identd -e -o
2685 ?        S      0:02 identd -e -o
2686 ?        S      0:56 identd -e -o
2688 ?        S      0:55 identd -e -o
2690 ?        S      0:01 identd -e -o
2696 ?        S      0:00 /usr/sbin/atd
2710 ?        S      0:00 crond
2724 ?        S      0:00 inetd
[...]

The real question is, however, “Is everything actually normal?” A common trick that a cracker will use is to replace the ps command. The replaced version will mask illicit programs running on your machine. To test this, check the size of your ps application. It is usually located in /bin/ps. On our Linux machines it is about 60 kilobytes. I recently encountered a root kit that had replaced the ps program. The compromised ps from the root kit was only 12 kilobytes in size.

Another obvious trick is the linking of root’s command history file to /dev/null. The command history file is used to track and log commands that are issued by a user when they log into a Linux machine. Crackers will redirect your history file to /dev/null so that you can not see what commands they were typing.

You can access your history file by typing history at your shell prompt. If you find yourself using the history command, and it does not display any previously used commands, take a look at your ~/.bash_history file. If the file is empty, perform a ls -l ~/.bash_history. When you perform the previous command you should see something similar to the following:

-rw-------    1 jd   jd   13829 Oct 10 17:06 /home/jd/.bash_history

However, you may see something like this:

lrwxrwxrwx    1 jd   jd   9 Oct 10 19:40 /home/jd/.bash_history -> /dev/null

If you see the above, the .bash_history file has been redirected to /dev/null. This is a dead giveaway. Take your machine off the Internet now, back up your data (if you can), and begin a reinstallation.

Look for unknown user accounts

While you are playing detective on your Linux machine, it is always smart to check for unknown user accounts. The next time you log into your Linux box, type the following command:

grep :x :0: /etc/passwd

The only line, I repeat, the only line that the grep command should return on a standard Linux installation is something similar to the following:

root:x:0:0:root:/root:/bin/bash

If your system returns more than one line with the previous grep command, you may have a problem. There should only be one user with the UID of 0 and if that grep command returns more than one line, you have more than one.

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htaccess Tips and Tricks

Posted on 28 December 2007 by Marketing Spot

Brought to you by DWHS Web Hosting

htaccess Tips and Tricks

After many frustrating months of learning how to protect my web site I decided to help some other webmasters out as well. There’s really only one reason we need to worry about this stuff: People like to steal. Every increase in my site’s security has been brought on by someone hacking into it and let me tell you, there have been many increases. :)

I have separated this page into several sections:

1) Stopping hackers
2) Stopping site snagging (offline viewing)
3) Stopping Hotlinking
4) Multiple Domain Names: Shared Members Areas

Section 1) Stopping hackers

The most common way of protecting your members only area is with, as I’m sure you know, a filed named .htaccess sitting in your server’s member’s folder. This file is used by your server to pop up a little box and force people to enter a username and password. It then checks that against a password file located on your server to see it the info is valid. If it is, access is given.

There are, however, many lines that you can add to your .htaccess file that most webmasters don’t really know about. I’ll go through them one by one as well as show you completed .htaccess files that you can start using immediately.

NOTE: You only need to copy the text below that is in black. It is also important that you use a very basic text editor to save the file. Use Notepad or NoteTab to do it. DO NOT use MS Word! The file will not save correctly! You should also realize that an .htaccess file is just plain text file with a funny name. The complete file name really is .htaccess, period in front and all.

Here is the basic .htaccess file that most people use:

AuthUserFile /server/path/to/your/password/file/.htpasswd
AuthGroupFile /dev/null
AuthName “Members Area”
AuthType Basic

<limit GET PUT POST>
require valid-user
</limit>

This file, when placed in your members only folder will protect all of the subfolders under it. There are however some holes here. Once inside the members area, they can still poke around for things you may not want them to see by being creative and typing in URL’s. Most of the time this is no big deal. However, they really don’t need to be poking around in there.

Another problem is that some password security programs have to be accessed directly or in a very specific way to work. An older version of the security program I used required a file called index.cgi to be placed in the member’s only folder. When you linked to http://your-main-domain.com/members/ it would do two things. First, the .htaccess file would check the username and password to see if they were valid. Second, if approved, it would run my security program to see how many people have used that username and password. If that checked out, they would be sent to the opening page of my member’s area which was actually http://your-main-domain.com/members/welcome.htm.

That worked fine as long as no one tried to go directly to the welcome.htm page. Guess what, hackers are smart. By posting a simple link on a password trading site, they could bypass the security program and gain access in one easy step. The link would look like this:

http://username:password@your-main-domain.com/members/welcome.htm

Look familiar? If you’ve ever been password traded (and you will) it should look familiar. After that I learned of some code that will stop this and force everyone to use one page to gain access to the member’s area.

AuthUserFile /server/path/to/your/password/file/.htpasswd
AuthGroupFile /dev/null
AuthName “Members Area”
AuthType Basic

<limit GET PUT POST>
require valid-user
</limit>

RewriteEngine On
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*your-main-domain.com/ [NC]
RewriteRule /* http://www.your-main-domain.com/login.htm [L,R]

The new section activated the RewriteEngine feature of your .htaccess file. This will now only allow access to the member’s area of your site through a link on your page. If they don’t use an actual link on your site they cannot get in. Any URL that you manually type into the address bar of your browser will show up in your log file as having no referrer and will not pass. The only way to satisfy the RewriteCond of this updated .htaccess file is to use a link on your site.

Using this example, you will need a new little web page named login.htm in your free area. On that page you will need a link to your member’s area. Whatever link will allow your security program to work right.

The main thing I like about using this is that it keeps people from messing around inside the members area. Since I update with new pics every week, I can upload several sets at a time to the server and have them waiting. I don’t have to worry about anyone finding them before I link to them.

Now remember, if you don’t have any software in place to monitor how many times your usernames and passwords are being used, this won’t help you at all. This method won’t stop shared usernames and passwords from being used. It is only here to channel people into your password sharing software. I personally recommend using Password Sentry. It’s a one time charge and they give you lifetime upgrades and support. It’s also not very expensive. I haven’t found any program out there that I liked any better, at any price. You can find them at monster-submit.com/sentry/

Remember DWHS has FREE password sharring and brute force protection!

I actually use their newest version which can stop people from hammering your site with username and password combinations until they get one that works. I was getting at least one person a day running one of those programs on my site trying to get in. I still use an .htaccess file in my members area, but it no longer checks for a username and password. It looks for a temporary cookie that is placed on their system is they are approved by my security program. It’s just as secure but blocks those password hammering programs completely.

——————————————————————————–

2) Stopping Site Snagging

This one pisses me off. There are many programs out there designed for “offline viewing” of web sites. These programs allow a person to download everything on your site to their computer. It works wonderfully in the free area, however, if they have a username and password to your site, they can also download your entire member’s area.

If you don’t have any software protecting you from password traders, this one could be devastating. Not only could everyone in the world get into your members area for free, they could download everything in there in a hurry. If you have 200 MB of stuff in your site and 1000 people get in for free and decide to use one of these programs, your looking at 200 Gigabyte of transfer in as short as one day. Can you afford that? Those numbers are kind too. Many of you have much more than 200 MB of stuff. I’ve also been traded in the past and was receiving 4500 people per hour into the members area for free. That could put you out of business in a hurry.

If you don’t think that these programs are a problem check your stats. Many stats programs will tell you the different web browsers that are visiting your site. I have programs like Teleport Pro and Offline Explorer in my top 10 web browsers every single day.

Since we have to pay for bandwidth, which can get expensive as your site grows, this can turn into a major problem. I was surprised at how much bandwidth I saved after adding these lines to an .htaccess file.

Here’s the best part. You can place this .htaccess file in your root public directory. Put it in the same folder as your site’s opening index file and it will protect your entire site.

You’ll notice one major difference about this file. It doesn’t require usernames and passwords to get in. Those lines have simply been removed from the file. It will also not have any effect on the .htaccess file in your member’s folder. That one will check passwords, this one will stop people from snagging your site.

There are actually 3 sections to the file below.

The first section allows you to block specific users’ ip addresses. I have two blocked here. There were users that tried hammering my site with around 20,000 username and password combos. This part is optional since most people have a new ip each time they log on. However, if they are using a cable modem they will keep the same ip all of the time like the two in my example. If I were you I would definitely leave that guy in there.

The second section related to error 404′s. This works well with the way many search engines work. I don’t know how many of them are still linking to pages on my site that no longer exist. If someone clicks on a link from that search engine that is no longer any good, they just get that blank error page. The errordocument line below forwards those people to another page. I forward them to my opening page. That way, if they come to my site using a link that no longer is valid, they end up at my opening page never realizing that the link was bad.

The third section stops the programs that will try and download your site. Since I’m finding more all the time the list keeps growing. If you discover more, just add them it. If the program is actually two words, Teleport Pro for example, you only need to include one word to block them. Notice below that I have a line including Teleport, but not Teleport Pro. I’ve downloaded the program and tested it. This method works perfectly.

The very last line, the RewriteRule, is where violators will be sent to http://www.dwhs.com/random.htm it’s a generic page from our hosting service that will take the bandwidth of the person getting kicked off..

<Limit GET>
order allow,deny
deny from 24.128.16.113
allow from all
</Limit>

errordocument 404 http://www.your-main-domain.com/index.htm

RewriteEngine On
RewriteCond %{HTTP_USER_AGENT} ^.*WebZIP.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Iria.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Stripper.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Offline.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Copier.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Crawler.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Snagger.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Teleport.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Reaper.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Wget.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Grabber.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Sucker.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Downloader.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Siphon.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Collector.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Mag-Net.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Widow.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Pockey.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*DA.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Snake.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*BackWeb.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*gotit.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Vacuum.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*SmartDownload.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Pump.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*HMView.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Ninja.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*HTTrack.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*JOC.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*likse.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Memo.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*pcBrowser.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*SuperBot.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*leech.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Mirror.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Recorder.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*GrabNet.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Likse.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Navroad.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*attach.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Magnet.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Surfbot.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Bandit.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Ants.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Buddy.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Whacker.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*DISCo\Pump.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Drip.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*EirGrabber.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*ExtractorPro.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*EyeNetIE.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*FlashGet.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*GetRight.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Gets.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Go!Zilla.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Go-Ahead-Got-It.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Grafula.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*IBrowse.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*InterGET.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Internet\Ninja.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*JetCar.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*JustView.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*MIDown\tool.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Mister\PiX.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*NearSite.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*NetSpider.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Offline\Explorer.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*PageGrabber.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Papa\Foto.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Pockey.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*ReGet.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Slurp.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*SpaceBison.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*SuperHTTP.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Teleport.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebAuto.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Webcam\Watcher.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebCopier.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebFetch.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebReaper.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*FreeLoader.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Clint’s\Webcam.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebCam\Spy.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*CamEVU.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*iCamMaster.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Cam\Chaser\Pro.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*FlashIT.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebSauger.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebStripper.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebWhacker.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*WebZIP.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Web\Image\Collector.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Web\Sucker.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Webster.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*Wget.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*eCatch.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*ia_archiver.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*lftp.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*tAkeOut.*$ [OR]
RewriteCond %{HTTP_USER_AGENT} ^.*FileHound.*$
RewriteRule /* http://www.dwhs.com/random.htm [L,R]

If you decide to redirect them somewhere else be sure to leave the “[L,R]” at the end of the line. It’s rather important.

Remember to always check your site immediately after uploading a new .htaccess file to your server. If there are any errors in you file, your site will most likely not load at all. In that case, quickly delete the file off of the server until you figure out what went wrong!

——————————————————————————–

3) Stopping Hotlinking

I think I see some of you smiling already. Yes, you can use an .htaccess file to stop people from hotlinking images off of your site. I recently discovered several of my pictures being posted on a messageboard. They had a little message and then my picture would pop up in the message. It was loading directly off of my server with absolutely nothing pointing back to me. I was pissed.

The .htaccess file to prevent this is very similar to some of the ones above. It’s just much shorter since it only performs one function, to stop hotlinking. It does this by checking the referrer. In other words, where the hit is coming from.

I have actually moved all of my images, graphics, games, you name it into a subfolder in the free area. I then just place this .htaccess file into that folder.

I DON”T recommend adding these lines into the .htaccess file above that protects your entire site. Why? Well, when you sign up on someone else’s friends page you have to enter in a URL of your ID picture. If you block everything than all of your ID pictures on all of those friends pages you signed up for will not load. Your ID picture will be a very sexy little red x.

You can stop people from hotlinking your id pictures if you want, just think it through first. I have my banner farm protected to stop new sign ups from hotlinking. However, I still have a few I pictures in unprotected areas too. That way I can sign up for new friends and links pages. You also don’t want to block everything if you purposely post pictures at picpost pages. If you block your entire site, none of those picposts will load.

Similar to some of the above files, this one will allow the picture to load if the referring site starts with princessmandy.com/ only. Do not include the www . in here. That’s what all of the crap in front of princessmandy.com/ is for. The referrer can end with anything it likes, as long as it has princessmandy.com/ in it.

RewriteEngine On
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*princessmandy.com/ [NC]
RewriteRule /* http://www.your-main-domain.com [L,R]

——————————————————————————–

Multiple Domain Names: Shared Members Areas

Here’s a fun one. Many of you may have several web sites but only one credit card account and one password file. How do you get everyone to have access to all of your site’s members areas but only use one account? Easy. Use .htaccess files. This can get a little bit tricky so pay attention.

Let’s say you have three sites: dwhs1.com, dwhs1.com, and dwhs3.com

Let’s also say that you want anyone joining one site to have access to all three.

Pick one site to house the main entry page. Just like in the above examples, create a page called http://www.dwhs1.com/login.htm in the free area of that site. You can call it whatever you want. Use that page as the entry page for all of your web sites. Just put a link on there saying “click here to enter the member’s area” or something.

Now everywhere on dwhs2.com and dwhs3.com that says “member’s entrance” should point to http://www.dwhs1.com/login.htm. Understand? Only one entrance page and only one password file. Everyone must enter from the same place.

Now, you’ll need to add the following lines to your .htaccess file in the member’s only folder of dwhs1.com.

RewriteEngine On
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs1.com/ [NC]
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs2.com/members/ [NC]
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs3.com/members/ [NC]
RewriteRule /* http://www.dwhs1.com/login.htm [L,R]

This will allow entry only from either your main page’s entry page, or from the member’s area of your other sites. Is part is tricky to think about but very important.

Your new dwhs1.com member’s only folder .htaccess file will most likely look like this:
AuthUserFile /server/path/to/your/password/file/.htpasswd
AuthGroupFile /dev/null
AuthName “Members Area”
AuthType Basic

<limit GET PUT POST>
require valid-user
</limit>

RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs1.com/ [NC]
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs2.com/members/ [NC]
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs3.com/members/ [NC]
RewriteRule /* http://www.dwhs1.com/login.htm [L,R]

Now here’s the fun part. The members areas of dwhs2.com and dwhs3.com will no longer check for a valid username and password. They will only check out where the person is coming from. If they aren’t coming from one of three places they will be routed to the login.htm page on dwhs1.com.

This .htaccess file is very small and should be placed in the members only folder at dwhs2.com and dwhs3.com.

You must include lines for all of your sites in every .htaccess file.

The .htaccess files at dwhs2.com/members and dwhs3.com/members should look like this:

RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs1/members/ [NC]
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs2/members/ [NC]
RewriteCond %{HTTP_REFERER} !^http://([a-z0-9-]+\.)*dwhs3.com/members/ [NC]
RewriteRule /* http://www.dwhs1.com/login.htm [L,R]

That’s it. They’re very short files but they will do the job. These new .htaccess files at monkeytwo and monkeythree will only allow people access if they’re coming from the members only area of one of the other sites. They don’t need to check usernames and passwords too.

I made a new page in my members area that links to all three of my sites. Once they are validated at princessmandy.com they end up on this one page. It’s sort of a “Welcome inside. What site do you want to visit?” type of thing. It works very, very well and allows me to use one password file for as many sites as I want.

This method can also be used to allow two very different sites to share a members. Each site can be owned and operated by two different people using two different login pages, generating their own revenue, but sharing a members area.

Just allow access from either your own site, or the members only folder of the other site.

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Traffic Analysis Can Improve Your Marketing Campaigns

Posted on 28 December 2007 by Marketing Spot

Brought to you by EZ Web Stats

Once your site has been promoted with the right mix of advertising, PR, and search engine marketing, you’ll want to measure performance to see how your marketing ROI stacks up. Marketers are looking for better returns from their marketing campaigns.
A good way to measure returns is to examine the data in your Web logs, analyzing your traffic for clues to user behavior. By analyzing behavioral data, you can fine-tune your site to serve customers better and improve your own profitability.

It’s important to know where your visitors go and to notice what they like or don’t like. Traffic analysis can yield information that improves marketing efficiency in two important areas:

Making site changes to improve your conversion ratio, and

Improving your marketing campaigns to achieve better ROI.
Analyze This

The beauty of online marketing is that your Web site gathers behavioral data from all visitors. You can find all the information you need for optimal marketing strategies in your Web logs.

The best marketing campaigns are those designed to be measured, analyzed, and continuously improved. The problem is that most laypeople don’t know what to analyze or what actions to take as data is recorded. It’s not always easy to know what to measure and why.

Traffic Analysis Data

Web logs provide user activity information on your Web site traffic. Analyzing your Web logs will familiarize you with the way visitors navigate your site. You can collect baseline information that tells you:

Total Page Views

Daily Unique Visitors

Hourly Unique Visitors

Total Visits

First Time Visitors

Repeat Visitors

Daily Returning Visitors
Then you can look at averages such as:

Average Page Views per Visitor

Average Visits per Visitor

Average Visit Length

Average Page Views per Hour of this Day

Average Unique Visitors per Hour of This Day

Average Visits per Hour of This Day
E-commerce sites will find these statistics of value:

Total Revenue

Total Orders

Total Unique Buyers

Most Active and Least Active Time Period

Shopping Cart Abandonment Rate

First Time Visitor Conversions

Repeat Visitor Conversions

Buyer to Browser Ratio

All this raw data resides in your Web logs, but it’s hard to organize without traffic analysis tools. WebTrends by netiQ is a popular analytical tool, and the information above was excerpted from its Executives “Top 10″ Tables. Additional traffic analysis tools can be found on download.com, including some low-end tools like HitBox, LiveStats, Urchin. Many high-end tools with advanced functionality are available as well.

Site Changes to Improve Conversions

What can you measure to identify the site changes that will improve your conversion ratio? This depends on the nature of your site, whether it’s an e-commerce site selling products and services, a media publishing content site, or purely an informational site. Each site will have specific goals. The best way to determine how well your site attracts and retains visitors to meet these goals is to identify all possible reasons why a user would visit your Web site, such as:

Gather in-depth information on products/services

Look for email or phone contacts to ask questions about products/services

Purchase products/services

Compare pricing of products/services

Check status of pending order for products/services

Get more information or tips on using purchased products

Look for customer service assistance

Report a malfunction of online forms or shopping cart

Register for newsletters, product updates, marketing brochures, white papers, etc.

Research next-generation products

Join an online community

Read news headlines, industry news, business articles, etc.

Research information on accessories for purchased products/services

Check out new product offerings

Troubleshoot problems related to purchased products/service
Once you identify the reasons why users visit your site, you can assign desired actions to visitor clusters and follow their movements within your site to determine how successful you are in meeting your goals.

If you lead them to subscribe to a free newsletter and they fail to register, you need to find out why. You might be asking for too much information. The form might not be user-friendly or functional. Maybe your description wasn’t compelling enough. Identify the roadblocks and take whatever action is necessary to improve your conversion rate.

Path navigation analysis can give you the information you need to make navigation easier and to adjust or eliminate content to meet your customers’ needs. These changes can increase conversions and customer satisfaction.

Evaluating Campaign Performance

There are several measures you can use to analyze the effectiveness of your marketing campaigns. Each company will have different objectives; therefore, the key performance measures will vary. Below are six basic measures you can use for evaluating the performance of any marketing campaign.

Total Unique Visitors – This is the number of visitors who responded to your campaign by coming to your Web site.

Total Desired Actions – This is the number of visitors who responded to your call-to-action. The call-to-action depends on your objectives. It might be registering for a newsletter or trial, purchasing a product or service, registering for a seminar, or subscribing to paid services, etc.

Cost Per Desired Action – This is the cost of generating each desired action. It is measured by dividing total campaign expense by the number of desired actions generated.

Conversion Rate – This is the percentage of unique visitors completing your desired action. It is measured by dividing total desired actions by the total unique visitors.

Total Revenue – This is your total revenue generated by a specific campaign.

Percentage ROI – Calculate the return on investment for each campaign by subtracting total costs from total revenue, then dividing by total cost.
Once you’ve defined your performance metrics, you can use visitor behavior analysis to test the success of your marketing message or the effectiveness of various offers. If you want to know how effective your search engine marketing techniques are, you can compare your choice of various strategies.

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Business what not to do’s

Posted on 28 December 2007 by Marketing Spot

1. Don’t get your own domain

Why would you want to invest a measly $35 (max) in your business
annually on some name? You know who you are, right? You have no
trouble believing that several hundred gazillion Internet
strangers in almost as many countries will trust you – if they
find you – even without a reputable brand and ID.

Fine, go get yourself one of those l-o-n-g URLs at a free website
that takes at least as long to load as it does to remember.
Better still go get one of those self-replicated, absolutely
identical, clone “programs” with a FREE website. Write me when
you get it to the top of the search engine listings. No, I cant
wait that long, write me when you get it listed on the search
engines at all. I expect my mailbox won’t be overflowing.


2. Don’t have any original products to sell

You’re OK with that business-in-a-box (for people in boxes, I
guess?) that only requires you to give things away. It only cost
you $69.95 to get in, so there’s no risk. No selling, anyone can
do this … You’ll earn $689,000,075 daily (give or take $689
million). On WHAT exactly, may I ask?

While you’re at it, just get a heap of affiliate banners, throw
them on a page, invite two friends to visit and they’re gonna buy
stuff. Don’t sell anything you know about, don’t use the products
and services yourself and above all make sure there is no
information, explanation, testimonials or even text anywhere to
be found on your site.

Don’t be fooled by the “experts” who tell you that the only way
to make any real money is to have something that’s 100% yours
(your profit), can be delivered online and is not only wanted by
your carefully chosen market, but actually useful.


3. Don’t publish a newsletter

See lesson 6 if you MUST do email marketing. Everyone, well both
of them who found you by accident, maybe they were the two
friends? Is gonna buy, buy, buy, the moment they hit your website
and read your carefully written information about your products
and services that tells them what’s in it for them. Oh, no I told
you that you don’t need it. How silly of me.

Don’t think that you have to prove yourself to be an expert in
your field: don’t think that the least it does is keep reminding
folks to come back and that you didn’t fly-by-night. You’ll never
need to ask people to recommend you to their friends or put your
offers in front of them many times before they’ll be comfortable
to buy from you. Forget marketing rules.


4. Submit your site to 100,000,000 places daily

You’ve got masses of time on your hands right? So you can afford
to spend it all, wildly submitting your site everywhere to 9
million search engines and 99 gazillion free links pages.

Throw enough $*** and it will stick, won’t it? It’ll stink too!
When did you last look for something on the 9 millionth search
engine? When did you trawl around links pages looking for a
good deal? Do you think you’re the only one who doesn’t?

Don’t let anyone tell you that the search engines will penalise
you for over submitting or for linking to pages not designed for
human beings (yes, they can tell the difference). I’m not exactly
sure how the technology works to get you a negative listing.


5. Advertise, don’t advertise

Advertise your standard off-the-peg, tried-and-tested advert that
came with the “program”, complete with your long URL with your
little number on the end, everywhere, anywhere.

Don’t worry about it being ignored because it’s the same as
everyone else’s that appears right next to it day in, day out.
Don’t worry about cheaters knocking your little numbers off and
doing you out of your 75 cent commission and most of all don’t
offer your goods in exactly the right market.

Where is that, I wonder? You’ll never need to know.

When you do find a good, well-written, original, benefit packed
and correctly formatted ad, only ever use it once. That will be
enough for the whole world to see it and make you rich.


6. Send spam

Lots of it! This is great, and does double-duty instead of
informative newsletters or pesky advertising. Buy specially
cleaned lists of “safe” names and addresses of people who are
just eager to receive “information on great money-making
opportunities”. It’s a little vague, but these people obviously
know what their avid, carefully harvested readers want and a good
deal when they see it.

You really won’t upset your ISP every time you send out those 2
million emails and have 3 million of them bounce back at you
clogging up their mail server. So long as you say this is not
spam, it isn’t, right? They’ll forgive you and even give you a
fair trial, won’t they?

And reputations are dead easy to get, aren’t they?


7. Forget people, this is technobabble time

Now pay attention here, this is the most important lesson. This
is the Internet folks. Let’s see how it works …

There’s all these computers connected to all these computers all
around the world and all you have to do is send all of these
computers lots of identical messages back and forth – this is
called Internet Marketing – and lots of money will magically
arrive into your bank account.

There are no humans involved. You don’t have to talk to them,
inform them, woo them, care about finding solutions to their
problems, know who they are and what they want … The rules of
human nature, as well as those of business, are totally different
in cyber-paradise than they are in the real world. The Internet
is not the real world.

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10 ways to form lasting customer relationships.

Posted on 28 December 2007 by Marketing Spot

A profitable business starts and ends with the customer. By placing the customer at the center of all your thinking you create an environment which fosters long term success. A key component of success lies in your ability to generate repeat and referral business, and a sure way to do this is by forming lasting relationships with your customers.

Here are 10 things you can do:

1. Set yourself apart from the competition. Give your customers something they can’t get elsewhere. This is your niche on the Web. Make your niche something of real value over time and people will come back again and again.

2. Don’t waste time on activities that can be automated. For instance, let your email program filter and route your incoming messages automatically, use a template to build new pages for your site, etc. Automation frees up your time so you can concentrate on the important stuff – your customer.

3. Eliminate the time you spend you on non-productive tasks. For instance, unsubscribe to newsletters your never read instead of deleting them each time. Handle paperwork one time and then file it instead of stacking it in a pile. All these little things add up to lots of wasted time that could be spent on your customer.

4. Concentrate your efforts on marketing to the people that need your service. Start by auditing your marketing and sales data to find out how and why a sale is made. Eliminate or change marketing strategies and services that don’t serve the needs of your customers.

5. Respond to email quickly. Response time should be under 24 hours. By responding quickly you send the message that your customers are important and you are genuinely interested in meeting their needs.

6. Follow up on sales orders. Make sure your customer is thoroughly satisfied with their purchase and offer additional services related to their purchase.

7. Give refunds promptly and unconditionally.

8. Ask your customers to fill out a survey so you can better understand their needs. Offer a valuable freebie or a discounted service for participating. This strategy establishes a dialogue between you and the customer and helps determine the direction of your business.

9. Publish a newsletter. Give your subscribers valuable tips and information they can’t get anywhere else. Offer subscriber-only discounts and freebies.

10. Make your site easy to navigate. Customers value their time and appreciate finding what they want quickly and effortlessly.


Imagine every customer as a real person standing in front of you. What are his needs and how well are you addressing these needs? Let this image guide you in all aspects of your business and you’ll discover hundreds of ways to form lasting customer relationships.

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Ten important things to know

Posted on 28 December 2007 by Marketing Spot

A successful online business isn’t built overnight; but is the result of many late nights. If anyone says that they can teach you to make a substantial amount of money without hard work, realize they are talking through “a hole in the head and are out of their trees”.

After three and a bit years doing it, here are my TEN COMMANDMENTS setting out how to conduct business online:

The first:

1. Understand that technology should help you achieve your business and personal goals. It is merely a tool to move you forward with your vision: a “means to an end” to HELP and enable you, rather than being an end in itself, (or perhaps even be a disabler to “untechnos” like me). So make modern technology work to it’s highest potential for you and your business. Spend time learning about various computer programmes and applications (hard though it may be for the ‘technically challenged’).

Then “use it repeatedly , so you don’t lose it!” Accept that the vast majority of www. users are not “technofreaks” (like my associate, Bill) and have great difficulty learning new computer procedures. Well, I certainly do (just ask Bill)!. However, by making a conscious effort and with discipline and effort the habit ingrained makes it easier and easier, as your confidence grows in leaps and bounds.

2. Don’t take the competition for granted…and don’t “knock” them. Never ever! Yes, even you “slick” Americans and we “little country colonial hicks on the other side of the world”.

Accept that no business can be the best in every facet. The convergence of computer, media, entertainment and communications
means the underlying structures of the computer world will change
rapidly and soon…. or so my “technogeek” associate, Bill (not Gates) says. The TV/computer/music centre is not far away, I hear.

The net is a world wide market-place, so don’t be too zenophobic
(now that’s a really big word, that I tried very hard to bring in). I think many Americans (and New Zealanders too) think that theirs is the only country on earth in which to trade and the centre of the world… and we’re nearly falling off the bottom near Antarctica!

However, we can all compete fairly (“fairly”) against the competition by transcending international boundaries on a “global level playing field”… whereby even the “little guys” can take on the big corporations around the world (except for their massive marketing budgets, of course!).

It may mean adjusting your marketing efforts to take into account some cultural differences (like my rather weird sense of humour or different spelling – although it’s the same English language). Here in “Sleepy Hollow” (with one of the highest unemployment rates in the country) in little New Zealand near the bottom of the world, we sell our various products around the globe in response to customer needs.

3. Consolidate your business by focussing on what you do best. Don’t try to be “all things” to your customer, nor try to offer too many products.

Concentrate on perfecting and marketing your “best sellers” in your CORE business activities. That is the area which which produces the most profitable results for your organisation. (remember the “80-20 rule” – 20% of your activities produces 80% of your results/profit and vice versa!). For us it’s creative writing courses.

Now for one rather more philosophical…

4. Honour your parents, your teachers and your communities and
especially your family.

Family is most precious of all and strong and stable family units make for a strong and stable country. Parenting, I believe is the most noble occupation of all… and parents want their children to be safe on line, so supervise them closely. Teach them responsibility in internet usage… so they don’t push your telephone bill sky high (as my dear boys do – but then that’s the price of having and educating children – a tax on sex!). Teach your children well (as Simon and Garfunkel used to sing so melodiously) and wisely. Let them learn that the net is a great
EDUCATION tool for the present and the future and they could be earning “practical skills on the job” and preparing for a future technological career.

5. Do not send spam (sending masses of unsolicited e-mail) – under any circumstances. You are likely to be cut off by your server. I find it rather irritating receiving spam and simply delete all unsolicited e-mail selling products and services… and wouldn’t you do likewise, because it just clutters up your mailbox?

6. Do not launch your product before the market is ready for it. Test the market first by doing a survey. Ask yourself: Is there a NEED for your particular product? In what way is it distinctive (and superior) to the competition (world-wide, remember!)?

Have all your systems in place to market it… then always remember, all products have a definite life cycle… and some are relatively short.

7. Take the business of internet marketing seriously. The world online population is exploding daily and exponentially (big word, eh… but what does it mean?). I’m not sure how many people are online world-wide, but think it may be in the order of 150-200 million at present and increasing daily. In addition, I “guess” there are a similar number of web sites (and many many more pages) “up there in cyberspace”. So the competition is “pretty stiff”!

As the “cyber-revolution” gathers momentum, imagine if everyone is online one day? Impossible perhaps, but who knows! What will that do for your business and you? An unlimited target market for your PRODUCTS , if you are still going strong by then. VERY EXCITING!

8. Have an effective web presence. Your site should explain immediately what the visitor will get for their time online. If it is not clear WHY they should stay, they’ll leave before they try to find out. Therefore make your site as interesting and informative as you can. I’ve seen many sites, where I don’t know the webmaster’s objective, their purpose. Are they purely for information, or trying to sell something?

Make sure your site loads quickly, because people soon get tired of waiting in today’s fast/instant (coffee) world.

9. Always remember MARKETING YOUR PRODUCT EFFECTIVELY is the key to the success of your business. If you don’t get adequate
results, you’ll soon be out of business… as recurring bills in the post-box without income to pay them soon take all the fun out of your venture into “cyber” self-employment.

Don’t forget to use traditional methods of marketing to promote your business, as in advertising (radio, news-papers, brochures, and the most effective of all, word of mouth in your local community). The two strategies (both on-line and off-line), I believe, work best together in your marketing plan. I plan to do more off-line advertising, by allocating a portion of revenue to marketing as it comes in.

N.B:

Even if you have the greatest product in the world, you will never sell anything if you don’t tell people about it. It’s like having a billboard in the middle of a forest or a desert. An example: Just because you have a phone number in the phone book doesn’t mean that a stranger will call you. So it is absolutely vital that you advertise effectively to bring people to your site; because without advertising, there will be no TRAFFIC… and without prospects there will be NO SALES. And without sales there will soon be no business!

and finally and most importantly…

10. Use the Internet to build a better world. We are at the forefront of one of the most innovative and far-reaching inventions in human history. The net is the most cost-efficient, INSTANTANEOUS, EXCITING and effective way of marketing products and services around the globe through modern telecommunications. We live in one of the most exciting times in human history; so exploit the AMAZING POWER of the internet to reach hundreds of thousands of people and perhaps even millions around the world.

Use your creative energies and imagination to the fullest, by thinking of new ideas of how to market your particular products. I keep a notebook by my bedside and leave to my creative subconscious mind just before I go to sleep.

SUMMARY:

I believe INTERNET MARKETING is the KEY to internet success, especially if you have a limited marketing budget, like us. I allocate at least two hours a day purely to internet marketing, through submitting my articles on numerous subjects to various ezines and publishing resources. I find it by far the most effective way of free advertising to get traffic (= SALES). Always remember to have a resource box at the end of each article, together with your web site address.

Carefully monitor what’s working for you and what’s not on a regular basis. REVIEW YOUR STRATEGIES REGULARLY.

FOCUS ON WHAT ACTIONS GET THE BEST RESULTS.

Remember Bill Gates’s wise words: “There’ll be two types of business in the year 2000 : those online… and those out of business.

A few final words to summarise…

There are no ‘magic secrets’, and there is nothing mystical about making money online. Other than the advertising budget, it’s a level playing field around the world and anyone, like the self employed entrepreneur working from home, like you and I, can compete with the “big guys”. And we have ONE BIG ADVANTAGE: These corporations are too unwieldy to react swiftly to changing circumstances and markets.

So we “one and two man bands have got the jump on them”.

With heaps of hard work, dedication, discipline and a little perseverance, I believe absolutely anyone can achieve success, even taking on the big corporations. At Eagle Productions working in association with Bill Rosoman of the New Zealand Enterprise Centre and Erich Licht of Elk Publications in the US, I’ve done it all on an absolutely “shoestring” budget, lots of hard graft and heaps of pure faith.

We have been reasonably successful to date (the past three years), but have great hopes of far greater success in the future. No matter, we are enjoying the journey in a totally new field and are having great fun learning and extending ourselves each day. I hope you too take pleasure and have great success as you travel along your very individual journey in “cyberspace”.

No matter where you may live on this planet, cyberspace can produce income to so many “budding netrepreneurs”. The www gives ‘ordinary people’ without much capital, like you and I a great BUSINESS OPPORTUNITY: the opportunity of self employment by reaching out to a GLOBAL market-place. Each one of us has a responsibility to ourselves and our families.

It is up to each one of us to reach out and help many people around the world through being innovative and original in our ideas… and the money we earn from selling our array of unique products can be used for many good purposes, like perhaps even helping others achieve their dreams. In doing that, WE WILL BE MAKING THE MOST USE OF OUR UNIQUE ABILITIES.

If you really BELIEVE in your product, then get onto the playing field (or perhaps you “Yanks” call it “the park”) of cyberspace – then as the Nike ad says,
JUST DO IT WITH EVERYTHING YOU’VE GOT!

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