Category: Business

Outsourcing: A Viable Option

A software developer phoned recently to ask me to edit the writing in a PowerPoint file that will be shown to possible investors. Nothing is unusual about a self-employed writer getting a phone call from a potential client. What is...

/ December 28, 2007

How to calm down and help customers.

Flush with frustration over something gone wrong, the client or customer flies into an uncontrollable rage. Complaints crescendo into shouts, accusations fly and, sad to say, an occasional profanity slices what little silence remains. Although every small-business person needs a...

/ December 28, 2007