10 ways to form lasting customer relationships.

A profitable business starts and ends with the customer. By placing the customer at the center of all your thinking you create an environment which fosters long term success. A key component of success lies in your ability to generate...

/ December 28, 2007

Ten important things to know

A successful online business isn't built overnight; but is the result of many late nights. If anyone says that they can teach you to make a substantial amount of money without hard work, realize they are talking through "a hole...

/ December 28, 2007

Outsourcing: A Viable Option

A software developer phoned recently to ask me to edit the writing in a PowerPoint file that will be shown to possible investors. Nothing is unusual about a self-employed writer getting a phone call from a potential client. What is...

/ December 28, 2007

How to calm down and help customers.

Flush with frustration over something gone wrong, the client or customer flies into an uncontrollable rage. Complaints crescendo into shouts, accusations fly and, sad to say, an occasional profanity slices what little silence remains. Although every small-business person needs a...

/ December 28, 2007